Appointment Scheduling and Confirmation

Online Booking:

Initial Consults can be conveniently scheduled online through our website

Confirmation:

You will receive an email/SMS confirmation of the appointment which will have New Patient Forms attached. It is your responsibility to have these filled out prior to the appointment, or come in early to fill them out in the clinic.

Reminders:

You will receive an SMS Reminder the day before your session, detailing your appointment date, time, and practitioner. Please review this information carefully and respond Yes, Y, No, N, upon receiving it.

If you do not respond to the SMS, you will receive a reminder call the evening prior to your appointment, asking for confirmation.

Prepayment and Refund Policy

Prepayment Required:
Full payment for your appointment is required at the time of booking to secure your appointment time.

Non-Refundable:
Prepayments are non-refundable

Exceptions:
Refunds may be considered under extenuating circumstances (e.g., medical emergencies) on a case-by-case basis. Please contact us directly to discuss any such circumstances.

Cancellation Policy

24-Hour Notice:

We kindly request a minimum of 24 hours’ notice for appointment cancellations or rescheduling. This allows us to offer the appointment time to another patient.

Late Cancellation/No-Show Fee:

Late cancellations (less than 24 hours’ notice) and missed appointments will incur the full fee of the scheduled service.

Extenuating Circumstances:

We understand that emergencies happen. Please contact us directly to discuss any extenuating circumstances regarding cancellation.

Arrival and Late Arrivals:

Punctuality:
Please arrive on time for your appointments.

Late Arrival:
If you are running late, please notify us as soon as possible. We will do our best to accommodate you, but your appointment may need to be shortened or rescheduled if it significantly impacts other scheduled appointments.

Payment and Fees:

Payment Methods:
We accept various payment methods, including cash, credit/debit cards, Private Health Funds and MediCare (with a valid and up to date GP referral)

Fees:

Our fee schedule is available upon request. Please inquire about any potential costs before your appointment.

Insurance:
If you intend to use your Private Health Fund, please verify your coverage and any necessary pre-authorizations before your appointment.

Personal Health Information (PHI):

Confidentiality:
We strictly adhere to privacy laws and regulations to protect your PHI. Your information will not be shared without your consent, except as required by law.

Changes to Terms:

Updates:
We reserve the right to update or change these terms and conditions. Any changes will be updated on our website.

Consent:

Booking Agreement:
By booking an appointment online, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Contact Us:

If you have any questions or concerns regarding these terms or your appointment, please do not hesitate to contact our clinic directly. Call 02 9680 7533 0r email team@hillsspinal.com